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In fact, some of my neighbors might testify to this. After Ring sent me the review unit, they also seeded some 20 of my neighbors with Rings of their own. The goal was to turn my neighborhood into something of a test bed for measuring how the doorbell can be deployed to reduce crime (or at least give homeowners more confidence in their own home security). Using the NextDoor social network, I asked neighbors for reviews.
So let’s talk cost for a minute. For $399, Nest includes a Nest Guard which also acts as a keypad, siren, and motion detector, two Nest Detects which are also motion sensors, and two Nest Tags. An equivalent package from abode would cost $479. A comparable package from Ring would cost $279. However, Ring doesn’t sell a key fob, and the kit includes a range extender, so that needs to be factored into the equation.
But those were only best-case scenarios. Throughout real-world testing with visiting strangers as well as staged testing with friends, I oftentimes experienced very long latencies between the button press and a phone notification. Sometimes the lag would last up to three or four seconds. And sometimes I wouldn’t receive any smartphone notification at all. Case in point: the hapless pizza delivery guy who pressed the Ring button two times before giving up, and calling my phone.
Ring's $199 Z-Wave-enabled Alarm Security Kit is so simple you might overlook it at first. The system includes a base station, a keypad, a door/window sensor, a motion sensor and a Z-Wave range extender. It's all basic hardware with basic functionality -- you won't find any fancy features here -- but the Security Kit is super simple to set up and monitor in the Ring mobile app.
As far as actually using the Video Doorbell 2, my experience was largely positive. The video that’s streamed live from the doorbell is bright and has decent resolution, and the IR sensors around the camera make it possible to see visitors at night, too. Connecting to the camera through the smartphone app was quick, even if I wasn’t home and had to use LTE, and the two-way microphone and speaker made it possible to talk to visitors directly. I was even able to view the camera’s feed on Amazon’s Echo Show — though it doesn’t support two-way audio, and I had some trouble connecting to the camera at times.
Quiet Open allows you to bypass an armed sensor simply by touching it. For example, if your system is armed, but you want to check the weather outside, you can press the sensor, and open your door. While I’ve heard only praise for this feature, my initial reaction was that it seems like a security flaw. Your teenagers, for example, can press the sensor and sneak out. Furthermore, there is no identification tied to using the feature. For example, it won’t say, “Rose bypassed the sensor.” Fortunately, you can turn this feature off if you’re concerned.
Whatever connection your doorbell ends up using, Ring recommends having a broadband upload speed of at least 1Mbps, with 2Mbps preferred. That’s typically not a problem with cable modems, but it can present a challenge to DSL gateways. The video doorbell won’t use this uplink connection all the time, it’s active only while you’re streaming video or when its motion detection triggers video capture that’s uploaded to the cloud.
abode also sells their own line of cameras. They sell an image sensor, which will take three snapshots if it detects motion, and two streaming cameras. I’ve tested two of the three. The two cameras I tested were unfortunately unimpressive, and I found Nest cameras to be vastly superior. abode’s newest camera, not tested, offers two major benefits: FHD 1080P resolution and two-way audio. Of course, there’s also abode iota which offers the same camera specs as the newest abode streaming camera. The benefit of using abode cameras over Nest cameras is free cloud and local storage. abode’s streaming cameras support a microSD card and include three days of free cloud storage. Nest supplies just 3 hours of snapshot storage for free. As described above, if you want more Nest storage, you will need to pay for Nest Aware.
Through Works with Nest, abode works with Nest Protect, Nest Thermostat, and Nest Cam. Using this integration, you have the option to sync your abode modes with Nest modes or keep them separate. The abode system also offers deep integration with the Nest Thermostats. From the abode app, you can access and control your home’s temperature and create temperature thresholds. The same is true for ecobee users.
Ring allows some of the best customization. As a result, it is very common for individuals to be able to pick and choose the features most important to them. You do not have to buy an entire package. Instead, check out this Ring product costs and price list. You can see the cost of each component of the Ring system, and you get to choose what works for your individual needs.
I have had a very disappointing experience with my Ring Video Doorbell Pro. When it was installed, I had some customer service issues which were fixed quickly. Then after a few days, the unit continually dropped it's signal and didn't work. I would reboot it, as instructed and repeatedly within 24 hours I would lose the signal again. Finally, the unit lost power completely. Every time I called their customer service, they ran me through the same circus of reboots, despite the fact I told them the battery was drained and although the unit was connected to power, it was not working. I've made 5 calls to their customer service department with long waits on hold and the same scripted 'fix' that has not worked. At this point, I will be returning the doorbell & stick up cam to Amazon for a refund of a defective product that Ring does seem to want to support.