I blame spotty home Wi-Fi for this particular performance problem. It’s not necessarily Ring’s fault that my Wi-Fi network is a weak link in its communication chain, but this is a product that relies on home Wi-Fi to work in the first place. The problems I suffered reveal an intrinsic, inescapable weakness in Ring’s workflow, and should remind us that all Internet-connected home appliances are only as strong as the weakest link in their networks.
When I contacted customer service about this, they were friendly and helpful, but ultimately only gave me one extra month free trial, which has since expired and doesn't fix the problem. This is a product flaw. Be aware that if you want this to work properly, you're going to need to sign up for an ongoing subscription. To work as advertised, this is really a $200 doorbell with a $30 yearly subscription fee.
The Ring Video Doorbell Pro improves on the Ring Video Doorbell 2 and is well worth considering if your porch faces an area that’s likely to have lots of traffic, people walking by, or trees swaying in the wind. The extra $50 could make you a much happier owner, even if you need to bring power to that location. But if the area around your front door is calm and quiet, save the cash and go with the excellent Video Doorbell 2 instead.
Even if you experience a power outage, both security systems will continue to work thanks to cellular connectivity. This feature is available from Nest for an additional $5 per month or $50 for the year. Ring includes this feature as part of their Protect Plus plan. Nest’s backup battery will last for 12 hours, while Ring’s will last for 24. With a longer battery life and an included cost, Ring is the clear winner here.
After I installed the second Ring I noticed I was not able to connect as quickly and sometimes not at all to the doorbell. I watched a few YouTube videos for troubleshooting and BOOM! I found the issue (I can not fault Ring for this). My current doorbell transformer was only max 16V of power. I went and purchased a max 24V transformer and a plug-in WiFi extender (approximately $50 total for both). This solved the issue and we were able to connect to both doorbells with no problems. Since July of 2017, and the upgrades, we have had no issues. We had temperatures as low as -20 degrees Fahrenheit and they were still working.
The door/window sensors (also called contact sensors) work pretty well, but the same cannot be said about the motion sensors; they will detect motion after there’s been plenty of movement (if I walk the hallway and enter a room it will not detect, but if I sit for a few seconds moving in the hallway it will detect it then). This is still not a show stopper for me, as I have a dog and don’t plan on buying any more motion sensors, it will be all contact sensors.
The rest of the kit remains relatively standard. The Ring Alarm entry sensors are about a quarter-of-an-inch bigger than SimpliSafe's sensors and don't perform double duty like Nest's large sensors, which also sense motion. They're easy to install with the included mounting hardware and 3M-branded sticky tape, but they seem unnecessarily large and were hard to place so that the magnets would meet each other on both my front door and the back sliding door.
As a Contributing Editor for PCMag, John Delaney has been testing and reviewing monitors, TVs, PCs, networking and smart home gear, and other assorted hardware and peripherals for almost 20 years. A 13-year veteran of PC Magazine's Labs (most recently as Director of Operations), John was responsible for the recruitment, training and management of t... See Full Bio
The other thing of note is its lack of smart home partners. Despite being owned by Amazon, Ring's system doesn't work with Alexa or any other major smart home platforms. If you want to arm and otherwise get the status of your home security system via voice commands, the Ring Alarm Security Kit isn't the right option for you. Ring does specify in its support section that it's working on these integrations for a future release.
2) Install. I was a bit intimidated with the install as I’ve never wired anything up before and our house is new construction. But the YouTube video and pamphlets made it pretty clear to follow. They also emphasize that you can call them at any point for assistance. I had also been told by the security system guy that install was super easy and I could do it myself (he’s also the one who gave me the tip about the fiberglass shims). He also gave me an extra tidbit for those of us with stone or brick exteriors: drill into the grout lines – they drill easy; stone does not.
The square wireless base station is the main component of the Ring Alarm system. It's 6.7 x 6.7 x 1.4 inches in size, and though it lay flat on a bookshelf for this review, it can be mounted on a wall. The base station has ZigBee and Z-Wave antennas, and while the latter is available to use with compatible third-party accessories, anything that isn't Ring-certified won't work with security monitoring.
By removing the battery, Ring has been able to make the Ring Video Doorbell Pro a bit slimmer and smaller than its first- and second-generation models. The Pro measures 4.5 inches x 1.85 inches x 0.8 inches (11.4 centimeters x 4.7 centimeters x 2.0 centimeters). That’s 6.7 cubic inches (108 cubic centimeters) versus 13.6 cubic inches (223 cubic centimeters) for the Ring Video Doorbell 2—an impressive reduction in volume of more than half.
3 - If you do not answer the alert fast enough, you are locked out-- even though someone is standing at your front door. You cannot "turn on" the camera from your phone or tablet. If someone is there and you do not have an "ACCEPT" button on the screen, there is just no way to see or talk to them. This is obviously a software flaw. You should always be able to "wake" a camera remotely and talk to a person at your front door. Or maybe you just want to see the view outside your front door. You should be able to access the camera / microphone and enjoy your front yard.