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2) Install. I was a bit intimidated with the install as I’ve never wired anything up before and our house is new construction. But the YouTube video and pamphlets made it pretty clear to follow. They also emphasize that you can call them at any point for assistance. I had also been told by the security system guy that install was super easy and I could do it myself (he’s also the one who gave me the tip about the fiberglass shims). He also gave me an extra tidbit for those of us with stone or brick exteriors: drill into the grout lines – they drill easy; stone does not.
In fact, some of my neighbors might testify to this. After Ring sent me the review unit, they also seeded some 20 of my neighbors with Rings of their own. The goal was to turn my neighborhood into something of a test bed for measuring how the doorbell can be deployed to reduce crime (or at least give homeowners more confidence in their own home security). Using the NextDoor social network, I asked neighbors for reviews.
I've owned the Ring Video doorbell for about 6 months and it has been a very pleasant experience. It was very easy to install and easy to use. It has never stopped working or had any major issues. This doorbell lets me know when I get packages delivered, when people approach my door, or ring my doorbell. It is very convenient. The only issue I've had is with motion sensitivity. I get a ton of motion notifications from cars on the road, which are about 35 feet away from the doorbell. It seems very accurate with detecting people but it has an issues with cars, especially large vehicles.
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Thinking of your situation only….More than likely, you will need to buy an additional piece of hardware to upgrade your wired system to support newer technology, but it’s hard to say without more details. You might want to look into a device called Konnected. This would allow you to integrate your wired system with SmartThings which supports Ring cameras. You can read about that here. In my situation, they are not integrated, although most major home security companies now work with at least some third-party devices like Ring, Amazon Alexa, Google Home, August, etc.
Like most security systems, Ring Alarm has two armed modes: Home activates the door/window sensors, but leaves the motion sensor turned off. This allows you to walk around inside your secured home without triggering the alarm. Away mode arms all the sensors, so if intruders break in through an entry point that isn’t protected by a sensor, the motion sensor will trigger the alarm when they walk within its range. One motion sensor can do the work of many door/window sensors.
Ring can be hardwired to your existing doorbell’s electrical leads, but lacking any doorbell at all, I opted to use the device’s internal battery, which is charged with a USB cable (just like any typical mobile device), and is rated to last one year between charges. Pulling off the doorbell for recharging is a simple matter of removing two screws with a special tool that Ring provides, and then sliding the doorbell off a backing plate. It’s no big deal.
The Ring Alarm system does not include fire or carbon monoxide monitoring – for those features, you’ll need to add a First Alert Z-Wave Smoke/CO alarm ($40) or Ring’s Alarm Smoke and CO listener ($35) that gets installed next to your existing smoke alarms and “hears” when they go off to trigger the system. I was not able to test these products for this review.
When you add the keypad, you’re asked to come up with a four-digit PIN that you’ll use to arm and disarm the system. If you opt in to professional monitoring, you’ll also need to come up with a verbal passcode that you’ll use to identify yourself as an authorized user when the monitoring service calls (so be sure to provide this information to your secondary contact, as they’ll need it as well).
There is currently no support for controlling the system with voice commands, but it should come as no surprise that Ring is developing an Alexa skill. Once you can arm your security system using a voice command, you won’t want to do it any other way (disarming it that way is whole other question). Harris was slightly more circumspect about supporting Google Assistant. “We remain committed to being open to all of the different pieces that are important to our customers. We’ll continue to march down the path of trying to support everything we can.” I got a similar answer when I asked about support for Apple’s HomeKit technology: “We’ve given it a lot of time. Again, we remain focused on bringing HomeKit support across the product line, but it won’t be available at launch with the Alarm products specifically.”
If a monitored door or window is left open when you arm the system, Ring Alarm will warn you, but give you the opportunity to push an illuminated button on the keypad to bypass that sensor. You’ll get a similar warning and opportunity when using the app to arm the system. The sensor will remain bypassed until you disarm the system again. It’s a convenient feature: If you left the upstairs window open, for example, but are in too much of a rush to run up and close it, you can take a calculated risk and secure the rest of the home.
True. I do feel like I touched on most of my “what’s best” thoughts in the Final Thoughts section. I would take from abode the free and vast integrations which extend to its ability to work with so many security-related devices (glass break sensors, flood sensors, freeze sensors, key fobs, etc.). I would also take their optional on-demand monitoring plans, free cloud storage, and geofencing. I would take from Nest their fabulous camera technology, design, and overall experience (voice prompts, clean app experience, etc.). From Ring, I would take pricing and extended battery backup.
Now, on paper, this doesn’t sound like a frustrating process. And in best-case scenarios, the app would load as quickly as what you see in my video at the top of this article. But oftentimes these ostensibly brief steps would take forever. Sometimes my phone would be in another room. Sometimes I couldn’t quickly get it out of my pocket, or I’d fumble with my unlock code. But worst of all, sometimes the video chat screen would take an eternity to load.
With 1080HD video, custom motion zones and an ultra-slim design, Ring Video Doorbell Pro is our most advanced Doorbell yet. Ring Video Doorbell Pro sends you instant mobile alerts when anyone presses your Doorbell or triggers the built-in motion sensors. When you answer the alert, you can see, hear and speak to visitors from your smartphone, tablet or PC. With customizable motion zones, Ring Pro lets you focus on the most important areas of your home. It also includes four interchangeable faceplates, so you can pick a color that matches your style and your home. And with our complementary tool kit, you can get your Doorbell set up in just minutes.
Hats off to Ring for the smooth-as-silk installation process. This system was easier to set up than anything in my experience. Although there are no installation videos integrated into the app, as Ring provides with its other products, I didn’t miss them at all. The app takes you through each step with pictures and a brief explanation, just enough information so you don’t feel like you’re learning the system by rote. A printed instruction manual is also provided.
Moving on...If you are installing the hard wired RIng doorbell version (not wireless) just remember to shut off the power to the doorbell prior to installing. I installed the doorbell, downloaded the free application for my wife and I, added the adapters to my current doorbell, and set the "Motion Zone". The entire process took approximately 40 minutes. Having the set "Motion Zones" helps us out a lot so we do not get "Motion Detected" alerts from people on the sidewalk but anything closer to my home it goes off. Everything works flawlessly and the speaker sounds great. Images and video during day and night are clear. No issues hearing the person at my door nor them hearing me. My wife loved it as much as I did and we decided to get a second one for our second door (plus it was a Amazon special we could not pass up!).
Ring also sells several cameras including the Ring Video Doorbell, the Video Doorbell 2, Ring Elite, and Video Doorbell Pro. They also sell a Floodlight Cam, Spotlight Cam, and two versions of their Stick Up Cam. Most of the cameras are geared toward outdoor use with the exception of Stick Up Cam Wired and Stick Up Cam Battery. The two cameras can be used indoors or outdoors.
That’s convenient for a number of reasons: it’s easier to install a Video Doorbell 2, and it has more options for its placement than one that has to be installed where the wiring is. But don’t be fooled: the Video Doorbell 2 is not the kind of product that can be installed and then easily removed and swapped to a different door or area. This is very much a permanent installation, which means it likely won’t work for renters.
The doorbell can be used in temperatures as low as -5°F and as high as 120°F, enabling operation in a wide variety of environments. Additionally, the package comes with four different colored faceplates (black, charcoal, silver, and white) so that you can match the doorbell to your home's exterior or your existing hardware. Motion detection with programmable zones will send an alert to your smartphone or tablet when movement is detected in one of the motion zones, and bank-grade encryption offers safe transfer of data from the doorbell to your mobile device.
Ring's professional monitoring isthrough Rapid Response Monitoring Services, and it's one of the more affordable services available. For $10 a month (or $100 a year if paid up front), you get the benefits of dispatchers on standby, and this includes video storage for any Ring cameras you might have. There's no long-term contract, either, so you can cancel any time you don't need it through the Ring website.
Ring Alarm doesn’t support smart lighting controls, door locks, thermostats, garage-door openers, or other common smart home products today, and there’s a very short list of supported third-party products. But it lacks nothing needed to support those and similar devices down the road. And in an interview with Ring Solutions president Mike Harris earlier this week, I learned that’s exactly what Ring intends to do.
Despite this, we now pay the $3 a month required to save our online footage - when it captures. We're out of the return window due to our many attempts to fix the device through Ring support. If I could do it over, I'd be tempted to send it back and try another brand. Everything else in our house gets a killer signal, so why this device can't get a signal from our router that's only 15 feet away is beyond me.